Sensaflora

Privacy Policy & Shipping Details

1. Information We Collect

When you place an order or contact us, we may collect the following details:

  • Name
  • Contact number and address
  • Payment information (processed securely)
  • Email or social media contact for communication

We collect only the information necessary to process your order and provide a smooth shopping experience.

2. How We Use Your Information

Your data is used for:

  • Processing and delivering your orders
  • Providing customer support and updates
  • Sharing order confirmations and shipping details
  • Improving our services and offers

We never sell or share your personal details with third parties, except our trusted delivery or payment partners for completing your order.

3. Payment Security

All payments are securely handled through UPI and Card transactions. Sensaflora does not store or access your confidential banking details. All payment gateways comply with secure encryption standards.

4. Shipping Policy

  • Delivery Time: Orders are usually delivered within 5–7 business days across India.
  • Order Processing: Once your payment is confirmed, we carefully pack and dispatch your order.
  • Tracking: Tracking details will be shared once the parcel is shipped.
  • Delays: Delivery times may vary due to location, courier delays, or holidays. Sensaflora will not be held responsible for unforeseen courier issues.
  • Shipping Charges: Shipping fees (if applicable) will be displayed during checkout.

5. Exchange Policy

  • We follow a No Return, Only Exchange policy.
  • Exchanges are accepted only for damaged or defective items, and requests must be raised within 48 hours of delivery with valid proof (photo or video).
  • Products should be unused and returned in their original packaging for exchange approval.

6. Data Protection

Your privacy is our priority. We use secure systems to protect your information from unauthorized access, disclosure, or misuse. However, we advise customers to avoid sharing OTPs or sensitive data through unofficial channels.

7. Policy Updates

Sensaflora reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Information

For questions about your order, shipping, or privacy: Instagram @sensaflora_online